Refund & Cancellation Policy
Refund Policy · Last updated 1 June 2026.
Monthly Subscriptions
Monthly subscriptions are billed at the start of each billing cycle. We do not issue refunds for the current billing period on monthly plans. You can cancel any time from Settings → Subscription. Your access continues until the end of the current paid period, after which your account moves to a read-only state for 14 days before being deactivated.
Annual Subscriptions
Annual subscriptions are eligible for a pro-rated refund if you cancel within 30 days of the annual renewal date. The refund is calculated as (remaining months / 12) × your annual price. After 30 days, annual subscriptions are non-refundable and you retain full access for the remainder of the paid period. To request, contact [email protected] within 30 days of renewal.
Free Trial and Promotional Periods
During any promotional trial period, no charges apply. You will be charged at the end of the trial unless you cancel before it ends. Canceling during a trial requires no justification and results in no charge.
Service Disruptions
If EasyGrox experiences significant unplanned downtime exceeding 72 continuous hours that prevents you from operating, you may request a service credit equal to the pro-rated daily subscription cost for each day of disruption exceeding 24 hours. Submit requests within 7 days at [email protected]; credits apply to your next billing cycle.
Data Export Before Cancellation
Before canceling, we recommend exporting your data — client list, appointment history and financial records — from App Settings → Data Export. After closure, data is retained for 30 days in a deactivated state and can be restored within this period. After 30 days, it is permanently deleted.
How to Request a Refund
Contact [email protected] with your account email, the reason for cancellation, and the type of refund requested (annual pro-rated or service-disruption credit). We respond within 5 business days. Approved refunds are processed to your original payment method within 7–10 business days.