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Reviews & Reputation

Build your reputation. Automatically.

Every completed appointment triggers a review request at the right moment. Collect ratings, spot issues before they become problems, and showcase your reputation on your booking website.

✓No credit card required✓Free booking website✓Self-onboarding in 25–30 min
app.easygrox.com / Reviews & Reputation
Reviews & Reputation
What this module does for you
● Live
Auto
Post-visit review requests
1 inbox
Reply to every review
Per staff
Rating trends
✓ Automatic post-visit requests
✓ Smart timing
✓ Google & social routing
✓ Reviews on your booking site
✓ Unified review inbox
✓ Respond in one place
Collect

Reviews on autopilot

After each visit, EasyGrox asks happy clients for a review at the perfect moment and routes them where it counts.

✓Automatic post-visit requests
✓Smart timing
✓Google & social routing
Makeup artist applying lipstick to a client
Showcase

Put your best face forward

Display reviews on your booking site and respond from one inbox to build trust with every new visitor.

✓Reviews on your booking site
✓Unified review inbox
✓Respond in one place
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More to love

Ratings widget

Show your star rating right on your booking page.

Responses

Reply to every review without leaving EasyGrox.

Alerts

Get notified the moment a new review lands.

Post-visit review requests

Clients get a review request automatically after checkout.

Rating trends

Track average rating by month and by staff member.

Staff-level feedback

See which team members clients rate highest.

The EasyGrox difference

The daily reality with and without EasyGrox

✕ Without EasyGrox
✓ With EasyGrox
01Happy clients leave and never post a review your best advocates stay silent
✓A review request sends automatically 2–4 hours after every completed visit
02An unhappy client posts to Google before you even know there was a problem
✓Low ratings trigger a private alert so you fix issues before they go public
03No system to ask for reviews at the right moment
✓Top 4 and 5 star reviews appear on your booking website automatically
04You cannot tell which staff members earn the best ratings
✓Each review links to the staff member who performed the service
05Reviews live scattered across platforms with no overview
✓Customize the request message with your brand and a personal greeting
06Your booking website shows no social proof to new visitors
✓Turn every happy visit into public proof automatically
6 daily problems
6 problems solved

Frequently asked questions

When does EasyGrox send a review request?–
A review request is automatically sent 2 to 4 hours after an appointment is marked Completed, while the experience is still fresh for the client.
What happens when a client gives a low rating?+
Ratings of 3 stars or below trigger a private dashboard alert visible only to you. Resolve the issue privately before it reaches Google Reviews or social media.
Do reviews appear on my booking website?+
Top reviews of 4 and 5 stars appear on your EasyGrox booking website automatically. You can choose which reviews to highlight in Website Settings.
How is each staff member rating calculated?+
Every review is linked to the specific staff member who performed the appointment. Individual ratings are averaged per staff member and shown in the Staff Performance report.
Can I customize the review request message?+
Yes. Go to App Settings then Review Management then Request Template. Customize the message with your business name and a personal greeting.
Does EasyGrox send review requests to every client?+
Yes. Every completed appointment triggers a review request by default. You can exclude specific clients or pause the system temporarily in App Settings.

Works best alongside

EasyGrox features share the same data connect your calendar to billing, clients to marketing, and analytics to everything.

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